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Renewals Operations Senior Manager
2 months ago
New Relic, Inc. is on the lookout for a seasoned Senior Manager of Renewals Operations to become an integral part of our team. In this pivotal role within the GTM strategy and operations division, you will be responsible for scrutinizing the Renewals business, uncovering trends, and delivering insightful analyses to boost Renewals efficiency.
Your Responsibilities- Drive significant process enhancements and renewals initiatives through effective change management.
- Oversee the rhythm of renewals team functions, encompassing forecasting, strategic planning, and opportunity management.
- Leverage historical data and trends to assist sales and renewals leadership in accurate forecasting.
- Lead initiatives aimed at improving productivity and refining processes within the Renewals team.
- Engage with cross-departmental teams to pinpoint and execute strategies that reduce downgrade risks.
- 8+ years of pertinent experience in Customer Success, Operations, or related fields within IT services or SaaS environments.
- Exceptional analytical skills with the capability to interpret extensive datasets to identify patterns.
- Expertise in Salesforce, Excel, Tableau, and a working knowledge of SQL.
- Strong communication abilities, with a talent for engaging with executives and field teams.
- A Bachelor’s Degree or equivalent experience.
If you excel in a fast-paced setting and are dedicated to fostering business growth, this opportunity at New Relic could align perfectly with your career aspirations. Join a diverse and innovative team where your contributions will be valued and impactful.
