Senior Renewals Operations Manager

2 months ago

London, Greater London, United Kingdom New Relic, Inc. Full time
Renewals Operations Manager Job Description

We are seeking an experienced Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.

Key Responsibilities:
  • Drive impactful process improvements and renewals strategy through the initiation of ideas, cross-functional alignment, and execution of change management.
  • Manage the weekly, monthly & quarterly cadence of the renewals team activities, including QBRs, forecasting, planning, and opportunity management.
  • Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide sales and renewals leaders during forecasting.
  • Manage reporting packages for renewals team effectiveness and productivity, conducting metrics reviews with sales management.
  • Analyze health data to understand potential downgrade risks and work with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies.
  • Communicate key process information, deadlines, task definition, etc.
  • Lead projects and initiatives focused on improving productivity and simplifying processes throughout the Renewals organization.
  • Represent the Renewals business requirements in key cross-departmental projects and initiatives.
  • Strategize and enable the development of processes, policies, and procedures, working with peers to create global standards.
Requirements:
  • 8+ years of relevant work experience, preferably with a professional IT services company or SaaS software provider in Customer Success, Operations, Professional Services, or other customer-facing groups.
  • 5+ years of sales ops or other operational roles, with experience in project management and change management.
  • Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
  • Candidates must be able to quickly and effectively leverage data from multiple data sources, connect it in Excel/Google Sheets, and work with very large data sets to analyze trends.
  • Ability to build a repeatable analysis that can be easily understood by others and leveraged in operational settings, with extreme comfort with relatively complex Excel models.
  • Ability to bring alignment, negotiate, influence, and drive projects to completion.
  • Excellent interpersonal skills to build positive working relationships across management and field teams.
  • Demonstrated communication and presentation skills, with the ability to communicate effectively to C-level executives and field teams in both one-on-one and group settings.
  • Strong ability to align business strategy with business process, with experience driving initiatives to refine and improve business processes.
  • Exposure to consumption business models.
  • Ability to learn and adapt quickly in a high-growth, dynamic environment.
  • Technical: Salesforce, Excel, Tableau, and familiarity with SQL.
  • Bachelor's Degree or equivalent.

We are an equal opportunity employer and celebrate our talented Relics' different backgrounds and abilities. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.

  • Senior Renewals Operations Manager

    2 months ago

    London, Greater London, United Kingdom New Relic, Inc. Full time

    Job Title: Senior Renewals Operations ManagerWe are seeking an experienced Senior Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.Key Responsibilities:Drive impactful process improvements and renewals strategy through the...

  • Senior Renewals Operations Manager

    2 months ago

    London, Greater London, United Kingdom New Relic, Inc. Full time

    Job Title: Senior Renewals Operations ManagerWe are seeking an experienced Senior Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.Key Responsibilities:Drive impactful process improvements and renewals strategy through the...

  • Senior Renewals Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom New Relic, Inc. Full time

    Job Title: Senior Renewals Operations ManagerNew Relic is seeking an experienced Senior Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.This role requires a candidate who is highly analytical, with the ability to...

  • Senior Renewal Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom EDB Full time

    About the RoleWe're seeking a seasoned professional to lead our renewal operations efforts, driving strategic initiatives to boost customer retention and lifetime value. As a key member of our revenue operations team, you'll collaborate with senior leaders and stakeholders to develop and execute renewal strategies, leveraging data insights and process...

  • Senior Renewal Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom EDB Full time

    About the RoleWe're seeking a seasoned professional to lead our renewal operations efforts, driving strategic initiatives to boost customer retention and lifetime value. As a key member of our revenue operations team, you'll collaborate with senior leaders and stakeholders to develop and execute renewal strategies, leveraging data insights and process...

  • Operations Manager

    2 months ago

    London, Greater London, United Kingdom New Relic, Inc. Full time

    About the RoleWe are seeking an experienced Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.Key ResponsibilitiesDrive impactful process improvements and renewals strategy through the initiation of ideas, cross-functional...

  • Operations Manager

    2 months ago

    London, Greater London, United Kingdom New Relic, Inc. Full time

    About the RoleWe are seeking an experienced Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.Key ResponsibilitiesDrive impactful process improvements and renewals strategy through the initiation of ideas, cross-functional...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving cross-functional projects.Key Responsibilities:Project Coordination: Support the Chief Product...

  • Business Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving cross-functional projects.Key Responsibilities:Project Coordination: Support the Chief Product...

  • Senior KYC Renewals Manager

    4 weeks ago

    London, Greater London, United Kingdom MUFG Bank, Ltd Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior KYC Renewals Manager to join our team at MUFG Bank, Ltd. As a key member of our Client Management Services team, you will be responsible for overseeing the effective and timely completion of all KYC renewal related tasks for existing business relationships within MUFG Securities.The ideal...

  • Senior KYC Renewals Manager

    4 weeks ago

    London, Greater London, United Kingdom MUFG Americas Full time

    About the RoleMUFG Americas is seeking a highly experienced and skilled Senior KYC Renewals Manager to join our team. As a key member of our Client Management Services, you will be responsible for overseeing and managing KYC renewals across securities.Key ResponsibilitiesEnsure effective and timely completion of all KYC renewal related tasks for existing...

  • Senior Renewable Energy Analyst

    4 weeks ago

    London, Greater London, United Kingdom Jeranex Full time

    About JERA NexJERA Nex is a pioneering company driving the global energy transition by scaling renewable energy for a sustainable future. As a dedicated renewables business, we combine the resilience of JERA, one of the world's largest electricity producers, with the agility to act at the pace required to drive the energy transition.Our PortfolioWe invest...

  • Senior Renewable Energy Analyst

    4 weeks ago

    London, Greater London, United Kingdom Jeranex Full time

    About JERA NexJERA Nex is a pioneering company driving the global energy transition by scaling renewable energy for a sustainable future. As a dedicated renewables business, we combine the resilience of JERA, one of the world's largest electricity producers, with the agility to act at the pace required to drive the energy transition.Our PortfolioWe invest...

  • Senior Renewables Insurance Executive

    4 weeks ago

    London, Greater London, United Kingdom DreamSearch Ltd Full time

    Senior Renewables Insurance ExecutiveJoin DreamSearch Ltd, a progressive and forward-thinking top 10 UK insurance firm, in an exciting brand-new role as Senior Renewables Insurance Executive/Broker. This key new senior position will work closely with Directors and share operational lead to help build a core leading division for a quality UK Insurance...

  • Senior Renewables Insurance Executive

    4 weeks ago

    London, Greater London, United Kingdom DreamSearch Ltd Full time

    Senior Renewables Insurance ExecutiveJoin DreamSearch Ltd, a progressive and forward-thinking top 10 UK insurance firm, in an exciting brand-new role as Senior Renewables Insurance Executive/Broker. This key new senior position will work closely with Directors and share operational lead to help build a core leading division for a quality UK Insurance...

  • Senior Renewable Energy Project Manager

    3 days ago

    London, Greater London, United Kingdom OXBO Full time

    Are you a seasoned professional looking for a new challenge in the renewable energy sector?OXBO, a leading global developer of Solar, BESS, Onshore Wind & Green Hydrogen projects, is seeking an experienced Senior Renewable Energy Project Manager to join their team in London.As a Senior Renewable Energy Project Manager, you will be responsible for supporting...

  • Senior Renewable Energy Project Manager

    4 weeks ago

    London, Greater London, United Kingdom The Green Recruitment Company Full time

    Job Title: Senior Renewable Energy Project ManagerAre you an experienced Senior Project Management Officer with a proven track record in delivering renewable projects, particularly in Hydrogen or gasses? We are seeking a skilled Senior Project Manager to lead, monitor, and deliver exciting projects at different phases of development.The ideal candidate will...

  • Senior Contract Operations Analyst

    3 days ago

    London, Greater London, United Kingdom Statkraft Full time

    About StatkraftStatkraft is a leading company in the renewable energy sector, dedicated to powering a sustainable future. Our mission is to renew the way the world is powered, and we're committed to making a positive impact on the planet.Job Title: Senior Contract Operations Analyst - Renewable Energy SpecialistWe are seeking an experienced Senior Contract...

  • Senior Renewable Energy Professional

    4 weeks ago

    London, Greater London, United Kingdom MDE Consultants Ltd Full time

    ## Renewable Energy Developer Partnership We are proud to be in partnership with a leading renewable energy developer with over ten years of experience operating in Africa. Headquartered in the UK, they are a market leader in the renewable energy sector. ### Job Overview We are seeking a highly skilled Senior Solar Engineer to join our team at MDE...

  • Senior Renewable Energy Professional

    4 weeks ago

    London, Greater London, United Kingdom MDE Consultants Ltd Full time

    ## Renewable Energy Developer Partnership We are proud to be in partnership with a leading renewable energy developer with over ten years of experience operating in Africa. Headquartered in the UK, they are a market leader in the renewable energy sector. ### Job Overview We are seeking a highly skilled Senior Solar Engineer to join our team at MDE...