Senior Renewals Operations Manager

2 months ago

London, Greater London, United Kingdom New Relic, Inc. Full time
Renewals Operations Manager Job Description

We are seeking an experienced Renewals Operations Manager to play a strategic and operational role in analyzing our Renewals business, recognizing trends, and developing robust insights to drive Renewals productivity.

Key Responsibilities:
  • Drive impactful process improvements and renewals strategy through the initiation of ideas, cross-functional alignment, and execution of change management.
  • Manage the weekly, monthly & quarterly cadence of the renewals team activities, including QBRs, forecasting, planning, and opportunity management.
  • Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide sales and renewals leaders during forecasting.
  • Manage reporting packages for renewals team effectiveness and productivity, conducting metrics reviews with sales management.
  • Analyze health data to understand potential downgrade risks and work with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies.
  • Communicate key process information, deadlines, task definition, etc.
  • Lead projects and initiatives focused on improving productivity and simplifying processes throughout the Renewals organization.
  • Represent the Renewals business requirements in key cross-departmental projects and initiatives.
  • Strategize and enable the development of processes, policies, and procedures, working with peers to create global standards.
Requirements:
  • 8+ years of relevant work experience, preferably with a professional IT services company or SaaS software provider in Customer Success, Operations, Professional Services, or other customer-facing groups.
  • 5+ years of sales ops or other operational roles, with experience in project management and change management.
  • Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
  • Candidates must be able to quickly and effectively leverage data from multiple data sources, connect it in Excel/Google Sheets, and work with very large data sets to analyze trends.
  • Ability to build a repeatable analysis that can be easily understood by others and leveraged in operational settings, with extreme comfort with relatively complex Excel models.
  • Ability to bring alignment, negotiate, influence, and drive projects to completion.
  • Excellent interpersonal skills to build positive working relationships across management and field teams.
  • Demonstrated communication and presentation skills, with the ability to communicate effectively to C-level executives and field teams in both one-on-one and group settings.
  • Strong ability to align business strategy with business process, with experience driving initiatives to refine and improve business processes.
  • Exposure to consumption business models.
  • Ability to learn and adapt quickly in a high-growth, dynamic environment.
  • Technical: Salesforce, Excel, Tableau, and familiarity with SQL.
  • Bachelor's Degree or equivalent.

We are an equal opportunity employer and celebrate our talented Relics' different backgrounds and abilities. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.

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