Customer Service Representative

1 month ago


Stockport, Stockport, United Kingdom Toyota Full time
About the Role

We are seeking a highly organized and customer-focused Customer Service Advisor to join our Toyota team in Stockport. As a key member of our service department, you will be responsible for delivering exceptional customer experiences throughout the service and repair process.

Key Responsibilities
  • Manage customer interactions and provide accurate estimates and scheduling
  • Collaborate with sales, parts, and technicians to ensure seamless customer care
  • Track and report issues that may impact customer satisfaction or team targets
  • Encourage the sale of Toyota parts and accessories
  • Connect with customers to understand their needs and preferences
About You

We are looking for a highly motivated and organized individual with previous customer service experience. You should have excellent communication skills, be flexible and proactive, and thrive in a fast-paced environment. Proficiency in MS Word, PowerPoint, and Excel is also essential.

What We Offer

As a Customer Service Advisor at Toyota, you will enjoy a competitive salary, plus monthly bonus and service plan commission. You will also have access to a staff car scheme, contributory pension and life assurance scheme, and ongoing development opportunities through our award-winning Toyota Academy.



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