Customer Experience Champion

2 weeks ago


Bracknell South, United Kingdom Workshop Recruitment Full time
Complaints Resolutions Officer Job Overview

Workshop Recruitment is currently seeking a highly skilled Complaints Resolutions Officer to join our dedicated team. The successful candidate will be responsible for resolving customer complaints verbally and in writing within a timely manner.

Main Responsibilities:

  1. Support customers through the complaint handling process by acknowledging complaints and informing them of what to expect next.
  2. Conduct investigations into complaints received and reach an outcome based on the merits of each case.
  3. Communicate your findings and outcome to customers, and stakeholders, clearly and concisely.
  4. Liaise and develop working relationships with other departments across the organisation and external stakeholders.
  5. Assist with providing feedback to colleagues, managers, or teams as necessary.

Key Skills and Qualifications:

  • Excellent written communication skills (spelling, grammar, punctuation).
  • Ability to show initiative and make appropriate decisions while acting sensitively and fairly.
  • Customer-focused with a polite and empathetic telephone manner.
  • Ability to manage workload to ensure timescales are met.
  • Experience in customer service and dealing with complaints or difficult conversations.
  • A good working knowledge of Microsoft Office packages including Outlook, Word, and Excel.
  • Ability to analyse complex complaints and customer feedback issues and evidence findings.

Salary and Benefits:

The salary for this role is £15.46 per hour, working 9am - 5pm Monday to Friday. We offer a range of benefits including opportunities for career development and professional growth.



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