Senior Customer Experience Lead

22 hours ago


Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time
Job Description

We are seeking a highly experienced Senior Customer Experience Lead to join our team at JAM IT Consultancy Ltd. This role involves driving customer success and satisfaction across various functions.

Key Responsibilities:
  • Act as an ambassador for the customer experience, collaborating with departments to enhance the overall customer journey.
  • Identify opportunities for growth and develop strategies to achieve customer success criteria.
  • Work closely with key customers to understand their industry, value drivers, and business processes.
  • Train and coach colleagues on customer success drivers and framing CX.
  • Organize and host customer workshops to address key challenges and provide solutions that meet customer requirements.

The ideal candidate will have a proven track record of delivering transformation change projects through effective stakeholder management.

Salary

We offer a competitive salary range of £65,000 - £80,000 per annum, depending on experience.



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