Customer Experience Associate
3 weeks ago
We are seeking a skilled Customer Experience Associate to provide exceptional support to our customers in Bracknell, UK. As the first point of contact, you will handle incoming queries, provide accurate product information, and resolve issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide detailed information about our products and services.
- Resolve customer complaints in a timely and professional manner.
- Process customer orders and manage account information.
- Maintain accurate records of customer interactions.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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