Customer Service Delivery Associate
2 weeks ago
About the Role
As a key member of our delivery team, you will be responsible for ensuring our customers receive their shopping trips in a timely and efficient manner. Your role will involve delivering goods to customers' homes, as well as providing excellent customer service and resolving any issues that may arise.
Your Key Responsibilities
- Deliver customer shopping trips in a timely and efficient manner
- Provide excellent customer service and resolve any issues that may arise
- Ensure the van and trays are clean and tidy
- Load the van as required and check for roadworthiness
- Talk to customers about any changes to their order, including short code items and substitutions
- Take care of products/deliveries as if they were your own
- Call customers before arriving at their property if early
- Call the store/centre if running 30 or more minutes late
What You Will Need
- Ability to build relationships with colleagues and create team spirit
- Warm and welcoming in interactions with customers and colleagues
- Ability to act quickly to respond to changing customer needs
- Energetic and driven to deliver beyond expectations
- Valid UK/EU/EEA driving license for at least 12 months with no more than 3 penalty points
What's in it for You
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
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