Customer Service Delivery Associate

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Tesco Full time

About the Role

As a key member of our delivery team, you will be responsible for ensuring our customers receive their shopping trips in a timely and efficient manner. Your role will involve delivering goods to customers' homes, as well as providing excellent customer service and resolving any issues that may arise.

Your Key Responsibilities

  • Deliver customer shopping trips in a timely and efficient manner
  • Provide excellent customer service and resolve any issues that may arise
  • Ensure the van and trays are clean and tidy
  • Load the van as required and check for roadworthiness
  • Talk to customers about any changes to their order, including short code items and substitutions
  • Take care of products/deliveries as if they were your own
  • Call customers before arriving at their property if early
  • Call the store/centre if running 30 or more minutes late

What You Will Need

  • Ability to build relationships with colleagues and create team spirit
  • Warm and welcoming in interactions with customers and colleagues
  • Ability to act quickly to respond to changing customer needs
  • Energetic and driven to deliver beyond expectations
  • Valid UK/EU/EEA driving license for at least 12 months with no more than 3 penalty points

What's in it for You

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds


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