IT Service Delivery Manager

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom Get Staffed Online Recruitment Limited Full time

Job Summary:

We are seeking an experienced IT Service Delivery Manager to oversee the Service Desk operations for our client's IT Team. The successful candidate will have a strong background in managing IT service delivery teams and a good understanding of problem management and incident management processes.

Key Responsibilities:

  • Ensure prompt and effective handling of incidents and service requests
  • Monitor service desk metrics and intervene in case of deviations from SLAs and quality standards
  • Coordinate issue troubleshooting and timely escalation
  • Oversee IT projects and manage asset lists, stock levels, software licenses, and IT documentation

Requirements:

  • Strong communication and customer service skills
  • Good work ethic and level of professionalism
  • Desire to develop skills
  • Strong organisational skills
  • Good attention to detail
  • Critical thinking
  • Strong business acumen

Technical Skills and Experience:

  • Experience of leading an IT service delivery team
  • Sound knowledge of problem management and incident management processes
  • Technical background with good understanding of relevant technologies
  • Excellent communication skills

About Our Client:

Our client provides end-to-end IT Solutions and Managed IT Services for small to medium-sized businesses. They provide Consultancy, Installation, and IT Support Services.

What We Offer:

Free onsite parking and easy access to the town centre. A working day of 8 hours, 5 days a week.



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