IT Service Delivery Manager
3 weeks ago
Job Summary:
We are seeking an experienced IT Service Delivery Manager to oversee the Service Desk operations for our client's IT Team. The successful candidate will have a strong background in managing IT service delivery teams and a good understanding of problem management and incident management processes.
Key Responsibilities:
- Ensure prompt and effective handling of incidents and service requests
- Monitor service desk metrics and intervene in case of deviations from SLAs and quality standards
- Coordinate issue troubleshooting and timely escalation
- Oversee IT projects and manage asset lists, stock levels, software licenses, and IT documentation
Requirements:
- Strong communication and customer service skills
- Good work ethic and level of professionalism
- Desire to develop skills
- Strong organisational skills
- Good attention to detail
- Critical thinking
- Strong business acumen
Technical Skills and Experience:
- Experience of leading an IT service delivery team
- Sound knowledge of problem management and incident management processes
- Technical background with good understanding of relevant technologies
- Excellent communication skills
About Our Client:
Our client provides end-to-end IT Solutions and Managed IT Services for small to medium-sized businesses. They provide Consultancy, Installation, and IT Support Services.
What We Offer:
Free onsite parking and easy access to the town centre. A working day of 8 hours, 5 days a week.
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