Customer Experience Champion
3 weeks ago
We are seeking a highly skilled Customer Relations Partner to join our team at Service Care Solutions. As a key member of our Complaints Centre of Excellence, you will play a vital role in supporting customers through their complaints journey and driving improvements in our service delivery.
The successful candidate will be responsible for investigating complaints, assessing individual merits, and communicating outcomes clearly. They will also identify systemic issues that could affect other customers and contribute to feedback initiatives to improve our processes.
Key Responsibilities:
- Deliver exceptional customer experiences and resolve complaints in a fair and professional manner.
- Investigate cases thoroughly, assess individual merits, and communicate outcomes clearly and professionally.
- Identify systemic issues that could affect other customers and contribute to feedback initiatives to improve our processes.
Requirements:
- Exceptional customer service skills, with the ability to manage difficult conversations or complaints.
- Strong written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
- Experience in complaint handling, with a focus on providing fair and evidence-based resolutions.
- Ability to work towards KPIs and meet deadlines, while maintaining a high level of quality and professionalism.
- Valid driving license with business insurance and the ability to travel as needed.
Why Work with Us?
At Service Care Solutions, you will work with a team committed to resolving customer issues and driving positive change. Your role will have a direct impact on improving customer satisfaction and shaping a better experience for our customers. If you are ready to make a difference and excel in a dynamic, fast-paced environment, we encourage you to apply.
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