Senior Customer Experience Manager

1 day ago


Bracknell, Bracknell Forest, United Kingdom JAM IT Consultancy Ltd Full time
About JAM IT Consultancy Ltd

At JAM IT Consultancy Ltd, we are seeking a highly experienced Senior Customer Experience Manager to join our team. This is an exceptional opportunity for a customer-focused professional to drive transformation change projects across multiple functions.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and generous paid time off.

Job Description

The ideal candidate will have a proven track record of delivering transformation change projects through stakeholder management and be responsible for identifying opportunities for future growth and leading the Customer Satisfaction framework. Key responsibilities include:

  • Acting as an ambassador for the customer experience across all customer-facing departments.
  • Identifying and proposing customer success criteria and CX/UX opportunities within the bid process.
  • Working with key customers to understand their industry, value drivers, and business processes.
  • Training, coaching, and mentoring colleagues in customer success drivers and framing CX.
  • Organising and hosting customer workshops which directly address the customer's key challenges, providing solutions that deliver their required outcomes.

The successful candidate will be entirely customer-focused, proactive, and possess excellent communication and interpersonal skills. A bachelor's degree in Business Administration or a related field is required, along with a minimum of 5 years of experience in a senior customer-facing role.



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