Senior Customer Experience Manager
1 day ago
At JAM IT Consultancy Ltd, we are seeking a highly experienced Senior Customer Experience Manager to join our team. This is an exceptional opportunity for a customer-focused professional to drive transformation change projects across multiple functions.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and generous paid time off.
Job DescriptionThe ideal candidate will have a proven track record of delivering transformation change projects through stakeholder management and be responsible for identifying opportunities for future growth and leading the Customer Satisfaction framework. Key responsibilities include:
- Acting as an ambassador for the customer experience across all customer-facing departments.
- Identifying and proposing customer success criteria and CX/UX opportunities within the bid process.
- Working with key customers to understand their industry, value drivers, and business processes.
- Training, coaching, and mentoring colleagues in customer success drivers and framing CX.
- Organising and hosting customer workshops which directly address the customer's key challenges, providing solutions that deliver their required outcomes.
The successful candidate will be entirely customer-focused, proactive, and possess excellent communication and interpersonal skills. A bachelor's degree in Business Administration or a related field is required, along with a minimum of 5 years of experience in a senior customer-facing role.
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Senior Customer Experience Lead
1 week ago
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Customer Experience Manager
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Global Customer Experience Manager
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Global Customer Experience Manager
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Customer Experience Advisor
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