Senior Operations Manager

3 days ago


Bracknell, Bracknell Forest, United Kingdom CV-Library Full time
Job Overview:

We are looking for a Senior Operations Manager to join our team in Bracknell. As a global leading brand, we offer an exciting opportunity for a Department Manager within our Customer Service offering.

This interim role is approximately 6 months and would suit someone with extensive customer service experience, particularly in credit and financial service offerings.

Key Responsibilities:

• Build and maintain strong retailer relationships, as well as those with our colleagues.
• Develop and implement procedures to ensure excellent customer service delivery.
• Motivate and manage the team to achieve excellent results.
• Collaborate with the Customer Department Manager to drive business growth.

Requirements:

• Significant experience in managing teams within a fast-paced call centre environment.
• Proven ability to lead and motivate teams to achieve outstanding results.
• Strong understanding of the finance industry and its regulatory framework.
• Excellent organisational and communication skills.

Estimated Salary: £65,000 - £85,000 per annum

We offer a competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.

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