Customer Experience

4 months ago


Wednesbury South, United Kingdom IPU Group Full time

This is an exciting opportunity to be part of the front line commercial and customer service team, working within the Customer Experience Team.

This role is key to maintaining the high levels of customer care delivered and the continued growth of sales revenues. Reporting to the Customer Experience Team Leader you will be sharing a commercial plan, revenue targets and margin with the External Sales Team.

**Reporting to**:
Customer Experience Team Leader

**Position Roles and Responsibilities**:
A varied role, with many aspects which include:

- Inbound call handling and telesales calls
- Outbound telesales calls
- Understanding and working with technical products
- General sales administration duties to support the sales process and a team of external sales representatives
- The compilation of proposals and proactive sales activities to convert to orders
- Working with the external sales representatives to manage an opportunity pipeline in the CRM system
- Liaison between the sales team and other departments including Product Support, Production, Operations, Stores, Technical support and finance
- General office administration and other duties as required
- Customer database management

Reporting to the Internal Sales and Marketing Manager, you jointly with your internal and external colleagues will be responsible for delivering excellent customer care and maximising sales revenues

**Preferred Experience & Skills**:

- Customer service
- Telesales
- Logistics
- Preparation of proposals and quotations
- General office administration
- Previous experience with CRM systems advantageous
- Excellent Communication skills - both written and verbal
- Self-motivated
- Good time management and priority handling
- Able to work both independently and within a team
- Professional working attitude
- Perform additional functions as requested by Management



  • Wednesbury, Sandwell, United Kingdom Elis UK Limited Full time

    About the RoleWe are seeking a highly skilled and organized Customer Service Advisor to join our team at Elis UK Limited. As a Customer Service Advisor, you will be responsible for providing exceptional customer care experiences, executing customer issues, and maintaining a portfolio of customers for contract management.Key ResponsibilitiesManage a portfolio...


  • Wednesbury, Sandwell, United Kingdom Smashburger Full time

    Job Summary:We are seeking a highly motivated and experienced Restaurant Team Leader to join our team at Smashburger. As a Restaurant Team Leader, you will be responsible for ensuring that every guest receives outstanding service and that our restaurant meets the highest standards of quality and cleanliness.Key Responsibilities:Assist with the ongoing...

  • Guest Experience Agent

    3 months ago


    South Kensington, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Key Account Manager

    2 weeks ago


    Wednesbury, Sandwell, United Kingdom MSC Industrial Supply Full time

    About the RoleWe are seeking a highly skilled and motivated Key Account Manager to join our team at MSC Industrial Supply. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our large contract customers, providing exceptional service and support to ensure their needs are met.This is a fantastic...

  • Key Account Manager

    2 weeks ago


    Wednesbury, Sandwell, United Kingdom MSC Industrial Supply Full time

    About the RoleWe are seeking a highly skilled and motivated Key Account Manager to join our team at MSC Industrial Supply. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our large contract customers, providing exceptional service and support to ensure their needs are met.This is a fantastic...


  • South East, United Kingdom Claremont Consulting Full time

    **Customer Experience Excellence****About the Role**At Claremont Consulting, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for overseeing the review and improvement of internal communication platforms and methods used to track internal discussion and...


  • South East, United Kingdom Claremont Consulting Full time

    **Customer Experience Excellence****About the Role**At Claremont Consulting, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for overseeing the review and improvement of internal communication platforms and methods used to track internal discussion and...


  • South West, United Kingdom Invista Full time

    About InvistaAs a leading company in the textile industry, Invista is committed to making a positive impact on the world. Our mission is to provide innovative solutions that improve people's lives.Our ValuesWe value our employees' contributions and empower them to do what they do best. Our team is passionate about delivering exceptional results and making a...


  • South West, United Kingdom Invista Full time

    About InvistaAs a leading company in the textile industry, Invista is committed to making a positive impact on the world. Our mission is to provide innovative solutions that improve people's lives.Our ValuesWe value our employees' contributions and empower them to do what they do best. Our team is passionate about delivering exceptional results and making a...


  • South Darenth, Kent, United Kingdom Insight Select Full time

    Job OverviewInsight Select is seeking a highly skilled Customer Service and Fleet Accounts Executive to support our business growth. This role will involve working closely with our Business Development team to deliver exceptional customer service and develop strong relationships with our clients.Key Responsibilities:Provide exceptional customer service,...


  • South Yorkshire, United Kingdom Ambis Full time

    About the Role:This is a unique opportunity to join Ambis as a key member of our team, focusing on customer experience and account growth. As a Customer Experience Specialist, you will play a vital role in ensuring our clients receive exceptional support and service.Key Responsibilities:Be aware of support issues, the functionality our clients are using, and...


  • South Yorkshire, United Kingdom Ambis Full time

    About the Role:This is a unique opportunity to join Ambis as a key member of our team, focusing on customer experience and account growth. As a Customer Experience Specialist, you will play a vital role in ensuring our clients receive exceptional support and service.Key Responsibilities:Be aware of support issues, the functionality our clients are using, and...


  • South West, United Kingdom Invista Full time

    About InvistaAs a Koch company, Invista has a rich history of making a positive impact on the world.Our ingredients in the nylon 6,6 and polypropylene value chains help bring essential products to market, from automotive parts to medical equipment, air bags, food packaging, and clothing.Our MissionAt Invista, we empower our employees to excel in their roles...


  • South West, United Kingdom Invista Full time

    About InvistaAs a Koch company, Invista has a rich history of making a positive impact on the world.Our ingredients in the nylon 6,6 and polypropylene value chains help bring essential products to market, from automotive parts to medical equipment, air bags, food packaging, and clothing.Our MissionAt Invista, we empower our employees to excel in their roles...

  • Customer Advisor

    3 months ago


    Wednesbury, United Kingdom Boots Full time

    Job Reference: 209917BR Wednesbury, Gallagher Retail Park Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Assistant

    4 months ago


    Wednesbury, United Kingdom Marks & Spencer Full time

    Sunday 09.15 - 18.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be...

  • Customer Assistant

    4 months ago


    Wednesbury, United Kingdom Marks & Spencer Full time

    Monday 5-13 Tuesday 5-13 Saturday 5-13 Sunday 7-15 (Possibly 5.15-13.15) Thursday 5-13 Friday 5-13 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best...

  • Customer Advisor

    3 months ago


    Wednesbury, United Kingdom Boots Full time

    Summary Job Reference: - 229348BR Wednesbury, Gallagher Retail Park Fixed Term 5.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customs Administrator

    3 months ago


    Wednesbury, United Kingdom Concept Technical Resources Full time

    Customs Administrator Wednesbury FTC -3 to 6 months with a view to go permanent. **Salary**: 30K pro rata Office based - Wednesbury Hours of Work : Monday - Friday 9.00am - 17.00pm with 30 minutes lunch - 37.5 hours per week Are you an experienced Customs Administrator who is available for an immediate start? If so, we have an excellent opportunity...


  • South East England, United Kingdom Harnham Full time £50,000

    Customer Experience Manager **About the Role** We are seeking a Customer Experience Manager to join our team at Harnham. As a key member of our marketing team, you will be responsible for designing, implementing, and managing customer experience projects. **Key Responsibilities** * Take ownership of customer experience projects, working closely with the...