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Customer Service Representative
2 months ago
We are seeking a highly skilled and passionate Customer Service Executive to join our team at Buzz Bingo. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate and helpful information to customers, resolving their queries and concerns in a friendly and courteous manner.
- Work collaboratively with the customer service team to achieve sales and customer satisfaction targets.
- Stay up-to-date with company policies, procedures, and promotions to ensure that customers receive the best possible service.
- Participate in training and development programs to enhance your skills and knowledge.
- 2 years' experience in a customer-facing role, preferably in a contact centre environment.
- Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
- Strong problem-solving skills and the ability to work independently.
- Proficiency in using technical systems and software.
- A passion for delivering exceptional customer service and a commitment to achieving sales and customer satisfaction targets.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work for a leading company in the bingo industry.
