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Customer Service Representative

2 months ago

Neath, Neath Port Talbot, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

Your new company is a leading manufacturer based in the heart of the UK. As a Customer Service Advisor, you will be the first point of contact for customer queries, building strong relationships with internal and external customers.

Key Responsibilities

  • Manage customer inquiries and resolve issues effectively and efficiently
  • Liaise with internal departments to execute orders and ensure timely delivery
  • Process orders onto the system and maintain accurate records
  • Monitor and track lead times, order and production status, and provide updates to customers
  • Build quotations and send them to customers

Requirements

The successful candidate will have experience in customer support within a manufacturing environment, with strong communication and IT skills. Proficiency in the Microsoft Package is essential, and previous experience with SAP is desirable.

What We Offer

In return, you will receive a competitive salary between £24,000 - £26,000, a generous holiday allowance, and a pension scheme. You will also have access to free parking on site and join a well-established team within a welcoming organisation.

How to Apply

If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.