Customer Service Representative
4 weeks ago
Join Freudenberg's Customer Service Team
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries regarding sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers to drive customer satisfaction and loyalty.
- Collaborate with other departments to execute orders and ensure seamless customer experience.
- Monitor and track lead-time, order/production status, and provide regular updates to customers.
- Assist in the development of improvement plans in response to customer feedback.
Requirements:
- Proven customer support experience in a manufacturing environment, preferably in the oil and gas industry.
- Excellent IT skills and proficiency in Microsoft Suite.
- Strong verbal and written communication skills, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines, with the ability to work well under pressure.
- Detail-oriented, with the ability to work with figures, calculations, and technical drawings.
What We Offer:
As a Customer Service Representative at Freudenberg, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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