Retail Customer Service Representative
3 days ago
About the Role
We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a Customer Service Representative, you will be the face of Tesco, providing exceptional customer service and ensuring that every customer leaves the store with a smile on their face.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to maintain a clean and organized store environment, ensuring that customers have a pleasant shopping experience.
- Process customer transactions accurately and efficiently, handling cash, card payments, and other payment methods.
- Assist customers with product queries, providing information and advice on our products and services.
- Work collaboratively with the store team to achieve sales targets and improve customer satisfaction.
- Participate in visual merchandising and store displays to create an engaging and attractive store environment.
- Adhere to Tesco's policies and procedures, ensuring that all customer interactions are conducted in a professional and respectful manner.
What We Offer
- A competitive hourly rate of £12.02, rising to £13.15 for stores within the M25.
- A minimum of 16 guaranteed hours per week, with opportunities to work extra hours as needed.
- A range of benefits, including holiday pay, pension scheme, and access to exclusive discounts and rewards.
- Opportunities for career progression and professional development within Tesco.
- A fun and supportive work environment, with a team of like-minded colleagues who are passionate about delivering excellent customer service.
Requirements
- A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience for customers.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Basic maths skills and the ability to handle cash and process transactions accurately.
- Able to work flexibly, including evenings and weekends, as required by the store.
- Ability to lift and move stock as required, and stand for long periods of time.
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