Retail Customer Service Representative

1 month ago


Neath, Neath Port Talbot, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a Customer Service Representative, you will be the face of Tesco, providing exceptional customer service and ensuring that every customer leaves the store with a smile on their face.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to maintain a clean and organized store environment, ensuring that customers have a pleasant shopping experience.
  • Process customer transactions accurately and efficiently, handling cash, card payments, and other payment methods.
  • Assist customers with product queries, providing information and advice on our products and services.
  • Work collaboratively with the store team to achieve sales targets and improve customer satisfaction.
  • Participate in visual merchandising and store displays to create an engaging and attractive store environment.
  • Adhere to Tesco's policies and procedures, ensuring that all customer interactions are conducted in a professional and respectful manner.

What We Offer

  • A competitive hourly rate of £12.02, rising to £13.15 for stores within the M25.
  • A minimum of 16 guaranteed hours per week, with opportunities to work extra hours as needed.
  • A range of benefits, including holiday pay, pension scheme, and access to exclusive discounts and rewards.
  • Opportunities for career progression and professional development within Tesco.
  • A fun and supportive work environment, with a team of like-minded colleagues who are passionate about delivering excellent customer service.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience for customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Basic maths skills and the ability to handle cash and process transactions accurately.
  • Able to work flexibly, including evenings and weekends, as required by the store.
  • Ability to lift and move stock as required, and stand for long periods of time.


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