Customer Service Specialist

3 weeks ago


Neath, Neath Port Talbot, United Kingdom Upstream Solutions Group Full time

Job Title: Customer Support Representative – Projects Team

Location: Port Talbot

We are seeking a highly skilled Customer Support Representative to join our Projects Team. The ideal candidate will have a technical background and experience in quotation management.

The role of the Customer Support Representative is to provide exceptional customer service to both internal and external customers. This includes resolving customer queries, building strong relationships, and ensuring business continuity within our commercial function.

Key Responsibilities:

  • Provide first-class customer service to internal and external customers
  • Resolve customer queries and complaints in a fair and effective manner
  • Build and maintain strong relationships with internal and external customers
  • Monitor and track lead times
  • Work with technical drawings and calculations

Requirements:

  • Proven customer support experience in a manufacturing environment
  • Excellent communication and IT skills
  • Strong verbal and written communication skills
  • Ability to work with figures and technical drawings

What We Offer:

  • A competitive salary and 5% annual bonus
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment

We are an equal opportunities employer and welcome applications from all qualified candidates.



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