Front Desk Associate

4 weeks ago

London, Greater London, United Kingdom Accor Hotels Full time

Job Summary

As a Front Desk Agent with Accor Hotels, you will be the welcoming face of our hotel, ensuring exceptional guest experiences from the moment they arrive until their departure. Your role is pivotal in creating a warm and welcoming atmosphere, reflecting the sophistication and elegance of our brand.

Key Responsibilities

  • Provide information about hotel facilities, services, and local attractions to guests, assisting them in making the most of their stay.
  • Coordinate with other hotel departments to fulfill guest needs, such as housekeeping, room service, and concierge services.
  • Maintain a neat and organized front desk area, ensuring it reflects the luxury and sophistication of the hotel.
  • Utilize hotel management software for guest bookings, reservations, and billing processes accurately.
  • Handle cash and credit card transactions securely, following hotel policies and procedures.
  • Respond to guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction.
  • Uphold the hotel's standards of service excellence, adhering to brand guidelines and protocols at all times.
  • Assist with administrative tasks as needed, including filing, photocopying, and data entry.
  • Collaborate with colleagues to create a cohesive and efficient work environment, fostering a culture of teamwork and mutual support.
  • Stay updated on hotel promotions, events, and special offers, promoting the hotel facilities and looking for opportunities to enhance a guest's stay through up-selling.
  • Follow all hotel and departmental policies and procedures, as well as health & safety protocols.

Requirements

  1. Fluency in English language; any additional language is an advantage.
  2. Proficiency in using computers and hotel management software is desirable.
  3. Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operations.

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