Customer Service Representative
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our front counter/enquiry desk team as a Customer Service Officer. This role will involve providing exceptional customer service to the public, responding to enquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities:
- Provide excellent customer service to the public, responding to enquiries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a thorough knowledge of police services and procedures.
- Operate a range of technology systems to process and manage customer interactions.
- Contribute to the development and implementation of customer service initiatives.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work a variety of shifts, including weekends and evenings.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The opportunity to make a real difference in your community.
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