Customer Service Representative

2 months ago


Scarborough, North Yorkshire, United Kingdom Daish's Holidays Full time

About Us

Daish's Holidays is a family-run holiday operator with a reputation for delivering exceptional customer service. We're committed to providing a warm and welcoming experience for our guests, and we're looking for a talented individual to join our front-of-house team.

Job Summary

We're seeking a skilled Customer Service Representative to provide exceptional service to our guests. As a key member of our reception team, you'll be the first point of contact for our guests and will be responsible for ensuring their stay with us is nothing short of fantastic.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues promptly and professionally.
  • Build strong relationships with our guests, understanding their needs and preferences to deliver a personalized experience.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with efficiency and accuracy.
  • Assist with administrative tasks, such as filing, data entry, and maintaining accurate records.
  • Collaborate with other team members to ensure seamless communication and a smooth guest experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills, including proficiency in Microsoft Office and other relevant software.
  • Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
  • The chance to work for a dynamic and growing company, with opportunities for career advancement and professional growth.


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