Customer Service Representative

2 weeks ago


Scarborough, North Yorkshire, United Kingdom North Yorkshire Police Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our front counter/enquiry desk team as a Customer Service Officer. This role will involve providing exceptional customer service to the public, responding to enquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Provide excellent customer service to the public, responding to enquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough knowledge of police policies and procedures.
  • Contribute to the development and implementation of customer service initiatives.
  • Participate in training and development opportunities to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including weekends and evenings.

About North Yorkshire Police:

We are a leading police force in the UK, committed to keeping our communities safe and secure. We are proud to serve the people of North Yorkshire and are dedicated to providing exceptional customer service to the public.



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