Customer Service Representative

6 days ago


Scarborough, North Yorkshire, United Kingdom Pavers Shoes Full time

About Pavers Shoes

Pavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.

Job Summary

We are seeking a Customer Advisor to join our team in Scarborough on a part-time contract. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

Key Responsibilities

  • Deliver exceptional customer service and ensure customer satisfaction
  • Advise customers on shoe care and accessories to compliment their needs
  • Meet daily KPIs and sales targets
  • Support the maintenance of store standards, product placements, and stockroom
  • Be a team player and maintain a friendly, engaging, and positive attitude

Requirements

  • Good availability for weekend and weekday working
  • Previous experience in sales, customer service, or retail is desirable
  • Ability to work in a fast-paced environment and meet sales targets
  • Excellent communication and interpersonal skills

Benefits

  • Competitive hourly rate: £11.70 per hour (21+), £9.60 per hour (18-20), and £7.85 per hour (16-17)
  • Generous staff discount scheme
  • Holiday entitlement that increases with service
  • Company contribution pension
  • Access to the Pavers Foundation and Pavers Academy
  • Access to wellbeing and financial support through RetailTRUST


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