Senior Operational Leader

2 days ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job Summary

We are seeking a highly skilled and experienced Operational Leader to join our team at the Driver and Vehicle Licensing Agency. As a key member of our leadership team, you will be responsible for leading and managing a team of operational staff to deliver exceptional customer service and drive business results.

Key Responsibilities

  • Lead and manage a team of operational staff to deliver high-quality customer service and achieve business objectives.
  • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Collaborate with cross-functional teams to drive business results and achieve key performance indicators.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Manage resources and budgets to ensure optimal use of resources and achieve business objectives.
  • Develop and maintain relationships with stakeholders to ensure effective communication and collaboration.

Requirements

  • Proven experience in leading and managing operational teams to deliver high-quality customer service and achieve business objectives.
  • Strong strategic thinking and problem-solving skills to drive business results and improve operational efficiency.
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
  • Ability to develop and implement effective training and development programs to enhance team member skills and knowledge.
  • Strong analytical and problem-solving skills to manage resources and budgets effectively.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance skills and knowledge.

About Us

The Driver and Vehicle Licensing Agency is a leading provider of driver and vehicle licensing services. We are committed to delivering exceptional customer service and driving business results through operational excellence.

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