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Retail Operations Leader
3 months ago
Job Overview
As a pivotal figure in our retail environment, the Retail Operations Leader plays a crucial role in enhancing customer satisfaction and fostering colleague growth. This position is integral to the prosperity of our retail outlets.
Key Responsibilities
- Oversee the daily operations of the retail outlet, emphasizing customer engagement, team development, and achieving financial objectives in alignment with our strategic vision.
- Cultivate a customer-centric culture by leading a team dedicated to fulfilling our customer commitment and continuously seeking innovative ways to exceed customer expectations.
- Mentor and nurture team members, leveraging their strengths while addressing areas for improvement.
- Proactively recruit a diverse team of Assistant Managers, Team Leaders, and Sales Associates who embody our core values and possess the necessary skills to fulfill our operational requirements.
- Make informed decisions regarding inventory management and product presentation.
- Engage with key stakeholders to gain insights into broader business operations.
- Provide constructive feedback to the store team and management regarding performance metrics and growth opportunities to foster ongoing improvement.
Ideal Candidate Profile
- A strong passion for celebrating customer milestones and experiences.
- Proven experience in a managerial role within a retail setting, collaborating effectively with various stakeholders.
- Demonstrated ability to lead and develop a cohesive team.
- Prepared to meet performance targets in a dynamic work environment.
About Us
Card Factory stands as the premier retailer in the UK for greeting cards, decorations, and gifts, boasting a vast network of stores across the UK and Ireland. Our ambitious 5-year business strategy aims to transform us into a leading Omni-channel retailer, marked by significant investments in our workforce and the creation of numerous opportunities within a vibrant work atmosphere.
We are committed to offering a comprehensive range of benefits to promote the physical, mental, and financial well-being of our employees.
Employee Benefits
- 25% discount for Card Factory employees both in-store and online.
- Save As You Earn initiative.
- Financial Wellbeing Support, including educational resources and salary advances.
- Seasonal incentive programs.
- Retail Management Apprenticeship opportunities with local partners and access to a collaborative internal learning network.
- Discounted mobile phone plans.
- Discounts available at hundreds of UK retailers.
- Employee Assistance Programme offering resources for mental, physical, and financial health.
- Enhanced family leave policies.
