Bar Team Leader

7 days ago

Swansea, City and County of Swansea, United Kingdom Constellation Careers Full time

Job Summary

We are seeking an experienced and passionate Bar Team Leader to join our team at Constellation Careers. As a Bar Team Leader, you will be responsible for leading our bar teams during match days, concerts, and banqueting events at the stadium.

Key Responsibilities

  • Lead and motivate bar teams to provide exceptional customer service and ensure a smooth and efficient service during events.
  • Oversee the bar area, ensuring it is fully stocked and set with the necessary equipment in a timely manner prior to service.
  • Conduct briefings for each shift, preparing the team for the day ahead and inspiring them to be proactive and enthusiastic in their role.
  • Ensure swift resolution of customer service complaints and maintain a high level of customer satisfaction.
  • Communicate effectively with team members, management, and other stakeholders to ensure seamless event execution.
  • Manage cash handling and administer refunds correctly.

Requirements

  • Previous team leader experience in a hospitality or event management environment.
  • Ability to remain calm during high-volume periods and lead the team effectively.
  • Excellent communication and interpersonal skills.
  • High empathy and understanding of others.
  • Excellent organizational skills and attention to detail.

What We Offer

  • Competitive pay and paid weekly.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Supportive team environment and opportunities for career growth.
  • Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.

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