Team Leader

2 days ago

Swansea, City and County of Swansea, United Kingdom Constellation Careers Full time

Job Summary

We are seeking a highly organized and experienced Team Leader to join our team at Constellation Careers. As a Team Leader, you will be responsible for leading a team of experienced and enthusiastic staff at Swansea.com Stadium in one of our food outlets.

Key Responsibilities

  • Provide exceptional customer service and oversee the delivery of a brilliant service to our guests on match days and events.
  • Be highly organized and able to juggle multiple tasks simultaneously, ensuring a smooth and efficient operation.
  • Oversee food production, including the preparation and serving of hot dogs, pies, chips, burgers, and other menu items.
  • Conduct effective staff briefings to ensure the team is prepared for the day ahead.
  • Ensure allergen information is readily available and that stock control, food preparation, and time management are maintained to the highest standard.
  • Supervise the team, delegating responsibilities as needed, and assist with staff training and development.
  • Resolve customer service complaints in a swift and professional manner.
  • Administer refunds correctly and complete match day paperwork.

Requirements

  • Previous supervisory experience in the fast-food sector is required.
  • Experience with Self Ordering Units (SOU) is desired but not necessary.
  • The ability to remain calm under pressure and lead the team through high-volume periods.
  • An enthusiastic and energetic personality, with excellent organization and communication skills.
  • Food preparation experience and up-to-date food hygiene and allergen certificates are preferred but not essential.

Why Work with Us?

  • Competitive weekly pay and a great opportunity to work in a friendly and fast-paced environment.
  • Be part of a great and supportive team, with opportunities to gain transferable skills and work experience.
  • Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.

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