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Claims Operations Leader

2 months ago

Swansea, City and County of Swansea, United Kingdom ERS Full time
Job Summary

We are seeking a highly skilled and experienced Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of claims professionals to provide an excellent claims service to our customers.

Key Responsibilities
  • Team Management: Manage and develop a team of claims technicians, including formal and informal training, performance management, and day-to-day activities.
  • Resource Planning: Set and manage resource requirements for the team, including recruitment in conjunction with HR.
  • Claims Handling: Oversee the tasks and activities of claims technicians, providing support, coaching, and development as required.
  • Culture and Compliance: Contribute to culture change throughout the team and peer groups, ensuring alignment with the organization's desired culture and adherence to regulatory requirements, guidelines, and working practices.
  • Leadership: Embody and amplify the IQUW values and carry out other reasonable tasks as required by line management.
Requirements
  • Insurance Knowledge: Basic understanding of the legal principles of insurance and insurance contracts.
  • Regulatory Awareness: Basic knowledge of the legal, regulatory, and compliance provisions that apply to our product range, distribution channels, and market or technical field.
  • Resource Management: Detailed understanding of resource planning and management, with a proven track record of managing resources to optimize the balance between service delivery and operational efficiency.
Desirable Attributes
  • Interpersonal Skills: Strong interpersonal and relationship building skills.
  • Communication Skills: Articulate and numerate.
  • Customer Focus: Significant focus on delivery of a first-class customer experience.
  • Teamwork: Team player.
  • Accuracy and Organization: Works with a high degree of accuracy in all tasks and highly organized, with a clear ability to prioritize and deliver on allocated tasks.
Benefits
  • Competitive Salary: Competitive benchmarked salary.
  • Holiday Entitlement: 25 days holiday.
  • Discretionary Bonus: Discretionary bonus scheme.
  • Employee Assistance: Employee assistance programme.
  • Annual Holiday Buy: Annual holiday buy (up to 3 extra days).
  • Salary Sacrifice: Salary sacrifice benefits.
  • Annual Benefits Reviews: Annual benefits reviews.
  • Professional Development: The option for professional qualifications and study support.
  • Flexible Working: Hybrid working.