Claims Team Leader
2 weeks ago
We are seeking a highly skilled Claims Team Leader to join our team at ERS. The successful candidate will be responsible for leading a team of Claims Technicians, ensuring the smooth running of the claims process, and maintaining high service standards.
Main Responsibilities
- Manage and develop a team of Claims Technicians, providing guidance and support to ensure the achievement of individual and team targets.
- Oversee the team's response to customer phone calls, ensuring a professional, courteous, and efficient service.
- Monitor communication with customers and service providers, ensuring that all established standards are met or exceeded.
- Set and manage resource requirements for the team, including recruitment in conjunction with HR.
- Provide coaching and development to Claims Technicians, setting and monitoring achievement of team operational targets.
- Ensure compliance with company policies and procedures, adhering to internal SLA and FCA/PRA requirements.
Requirements
- Basic understanding of legal principles of insurance and insurance contracts.
- Basic knowledge of legal, regulatory, and compliance provisions.
About Us
ERS is a leading company in the insurance industry, committed to providing excellent service to our customers. We are looking for a talented Claims Team Leader to join our team and contribute to our success.
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Swansea, City and County of Swansea, United Kingdom ERS Full time{"title": "Claims Team Leader", "description": "Job SummaryWe are seeking a highly skilled Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of Claims Technicians, ensuring that claims are settled in an efficient, fair, and economical manner.Key ResponsibilitiesManage and develop a...
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Swansea, City and County of Swansea, United Kingdom ERS Full time{"title": "Claims Team Leader", "description": "Job SummaryWe are seeking a highly skilled Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of Claims Technicians, ensuring that claims are settled in an efficient, fair, and economical manner.Key ResponsibilitiesManage and develop a...
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