Claims Team Leader

2 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Full time
Job Summary

We are seeking a highly skilled Claims Team Leader to join our team at ERS. The successful candidate will be responsible for leading a team of Claims Technicians, ensuring the smooth running of the claims process, and maintaining high service standards.

Main Responsibilities
  • Manage and develop a team of Claims Technicians, providing guidance and support to ensure the achievement of individual and team targets.
  • Oversee the team's response to customer phone calls, ensuring a professional, courteous, and efficient service.
  • Monitor communication with customers and service providers, ensuring that all established standards are met or exceeded.
  • Set and manage resource requirements for the team, including recruitment in conjunction with HR.
  • Provide coaching and development to Claims Technicians, setting and monitoring achievement of team operational targets.
  • Ensure compliance with company policies and procedures, adhering to internal SLA and FCA/PRA requirements.

Requirements
  • Basic understanding of legal principles of insurance and insurance contracts.
  • Basic knowledge of legal, regulatory, and compliance provisions.

About Us
ERS is a leading company in the insurance industry, committed to providing excellent service to our customers. We are looking for a talented Claims Team Leader to join our team and contribute to our success.
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