Insurance Claims Team Lead
2 months ago
We are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments.
Key Responsibilities:- Lead and manage a team of Claims Technicians, including their performance, training, and day-to-day guidance
- Collaborate with HR on recruitment and resource management
- Oversee claims tasks, offering coaching and support to team members as needed
- Drive cultural alignment within the team and the broader organisation, promoting desired behaviors
- Ensure adherence to regulatory requirements and internal policies
- Represent the company's values in all activities
- Take on additional tasks as requested by line management
- Basic understanding of legal principles and contracts related to insurance
- Knowledge of legal, regulatory, and compliance provisions in your product range
- Strong understanding of operational practices and internal processes
- Proven experience in resource planning and management to optimize service delivery and efficiency
- Excellent interpersonal and relationship-building skills
- Articulate and numerate with attention to detail
- Focused on delivering a first-class customer experience
- Highly organized with the ability to prioritize tasks
- Team player with a strong sense of accuracy
- Competitive salary
- 25 days of annual leave
- Discretionary bonus scheme
- Employee assistance program
- Option to buy up to 3 extra holidays annually
- Salary sacrifice benefits
- Annual benefits reviews
- Support for professional qualifications and study
This is an exciting opportunity to join a forward-thinking company, leading a team dedicated to delivering exceptional service.
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Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time{"h1": "Claims Handler Role at Admiral Insurance Plc", "p": "At Admiral Insurance Plc, we are seeking a skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for managing a portfolio of claims, communicating with customers, and collaborating with colleagues to resolve claims efficiently. Our Claims Department is the beating...
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Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time{"h1": "Claims Handler Role at Admiral Insurance Plc", "p": "At Admiral Insurance Plc, we are seeking a skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for managing a portfolio of claims, communicating with customers, and collaborating with colleagues to resolve claims efficiently. Our Claims Department is the beating...
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