Claims Specialist

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time
About the Role

We are seeking a skilled Claims Handler to join our team at Admiral Insurance Plc. As a Claims Handler, you will play a vital role in supporting our customers during times of need, providing a first-class service and making a real difference in their lives.

Key Responsibilities
  • Communicate effectively with customers via telephone, email, or webchat to resolve their claims in a timely and professional manner.
  • Manage a portfolio of claims, collaborating with colleagues, departments, suppliers, and third parties to complete investigations and provide a high level of customer satisfaction.
  • Provide a proactive and empathetic approach to customer interactions, demonstrating a strong understanding of their needs and concerns.
  • Work collaboratively with the team to achieve business objectives, sharing knowledge and best practices to drive continuous improvement.
  • Stay up-to-date with industry developments and regulatory requirements, ensuring compliance and adherence to company policies.
What We Offer

As a Claims Handler at Admiral Insurance Plc, you can expect a dynamic and supportive work environment, with opportunities for growth and development. We offer a competitive salary, comprehensive training, and a range of benefits to support your well-being and career aspirations.

Our team is passionate about delivering exceptional customer service, and we're committed to creating a culture that values diversity, equality, and inclusion. If you're a motivated and customer-focused individual who is passionate about making a difference, we'd love to hear from you.


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