Claims Operations Supervisor

7 days ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

Job Summary

We are seeking a highly skilled and experienced Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for leading and managing a team of Claims Technicians, ensuring the smooth operation of the team and maintaining high levels of service and quality standards.

Main Responsibilities

  • Manage and develop a team of Claims Technicians, providing formal and informal training, performance management, and guidance and support.
  • Oversee the team's response to customer inquiries, ensuring a professional, courteous, and efficient service.
  • Monitor communication with customers and service providers, ensuring that all established standards are met or exceeded.
  • Set and manage resource requirements for the team, including recruitment in conjunction with HR.
  • Oversee the tasks and activities of Claims Technicians, providing support, coaching, and development as required.
  • Set and monitor achievement of team operational targets.
  • Ensure compliance with company policies and procedures, internal SLA, and FCA/PRA requirements.

Requirements

  • Basic understanding of the legal principles of insurance and insurance contracts.
  • Basic knowledge of the legal, regulatory, and compliance provisions that apply to the insurance industry.


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