Claims Team Manager

1 month ago


Swansea, City and County of Swansea, United Kingdom ERS Full time
{"title": "Claims Team Leader", "description": "Job Summary

We are seeking a highly skilled Claims Team Leader to join our team at ERS. As a Claims Team Leader, you will be responsible for managing and leading a team of Claims Technicians, ensuring that claims are settled in an efficient, fair, and economical manner.

Key Responsibilities
  • Manage and develop a team of Claims Technicians, providing formal and informal training, performance management, and guidance.
  • Oversee the tasks and activities of Claims Technicians, ensuring adherence to regulatory requirements and guidelines.
  • Contribute to culture change throughout the team and peer groups, promoting the IQUW values.
  • Carry out other reasonable tasks as required by line management.
Essential Qualifications, Skills, and Experience
  • Basic understanding of insurance law and contracts.
  • Knowledge of regulatory and compliance provisions.
  • Proven track record of managing resources to optimize service delivery and operational efficiency.
Desirable Behavioural Attributes
  • Strong interpersonal and relationship building skills.
  • Articulate and numerate.
  • Focus on delivering a first-class customer experience.
  • Team player.
  • Highly organized with ability to prioritize and deliver tasks.
Benefits
  • Competitive salary.
  • 25 days holiday.
  • Discretionary bonus scheme.
  • Employee assistance programme.
  • Annual holiday buy.
  • Salary sacrifice benefits.
  • Annual benefits reviews.
  • Option for professional qualifications and study support.
  • Hybrid working.
", "lang_code": "en"}
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