Insurance Claims Team Lead

1 month ago


Swansea, City and County of Swansea, United Kingdom Zest Recruitment and Legal Consultancy ltd Full time
Claims Team Manager Job Description

We are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments.

Key Responsibilities:
  • Lead and manage a team of Claims Technicians, including their performance, training, and day-to-day guidance
  • Collaborate with HR on recruitment and resource management
  • Oversee claims tasks, offering coaching and support to team members as needed
  • Drive cultural alignment within the team and the broader organisation, promoting desired behaviors
  • Ensure adherence to regulatory requirements and internal policies
  • Represent the company's values in all activities
  • Take on additional tasks as requested by line management
Essential Qualifications, Skills, and Experience:
  • Basic understanding of legal principles and contracts related to insurance
  • Knowledge of legal, regulatory, and compliance provisions in your product range
  • Strong understanding of operational practices and internal processes
  • Proven experience in resource planning and management to optimize service delivery and efficiency
Desirable Attributes:
  • Excellent interpersonal and relationship-building skills
  • Articulate and numerate with attention to detail
  • Focused on delivering a first-class customer experience
  • Highly organized with the ability to prioritize tasks
  • Team player with a strong sense of accuracy
Benefits:
  • Competitive salary
  • 25 days of annual leave
  • Discretionary bonus scheme
  • Employee assistance program
  • Option to buy up to 3 extra holidays annually
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Support for professional qualifications and study

This is an exciting opportunity to join a forward-thinking company, leading a team dedicated to delivering exceptional service.


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