Insurance Claims Team Lead
1 month ago
We are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments.
Key Responsibilities:- Lead and manage a team of Claims Technicians, including their performance, training, and day-to-day guidance
- Collaborate with HR on recruitment and resource management
- Oversee claims tasks, offering coaching and support to team members as needed
- Drive cultural alignment within the team and the broader organisation, promoting desired behaviors
- Ensure adherence to regulatory requirements and internal policies
- Represent the company's values in all activities
- Take on additional tasks as requested by line management
- Basic understanding of legal principles and contracts related to insurance
- Knowledge of legal, regulatory, and compliance provisions in your product range
- Strong understanding of operational practices and internal processes
- Proven experience in resource planning and management to optimize service delivery and efficiency
- Excellent interpersonal and relationship-building skills
- Articulate and numerate with attention to detail
- Focused on delivering a first-class customer experience
- Highly organized with the ability to prioritize tasks
- Team player with a strong sense of accuracy
- Competitive salary
- 25 days of annual leave
- Discretionary bonus scheme
- Employee assistance program
- Option to buy up to 3 extra holidays annually
- Salary sacrifice benefits
- Annual benefits reviews
- Support for professional qualifications and study
This is an exciting opportunity to join a forward-thinking company, leading a team dedicated to delivering exceptional service.
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Swansea, City and County of Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeClaims Team ManagerWe are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments. You will be responsible for ensuring claims are...
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1 month ago
Swansea, City and County of Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeClaims Team ManagerWe are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments. You will be responsible for ensuring claims are...
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Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time{"h1": "Claims Handler Role at Admiral Insurance Plc", "p": "At Admiral Insurance Plc, we are seeking a skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for managing a portfolio of claims, communicating with customers, and collaborating with colleagues to resolve claims efficiently. Our Claims Department is the beating...
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Swansea, City and County of Swansea, United Kingdom Admiral Insurance Plc Full time{"h1": "Claims Handler Role at Admiral Insurance Plc", "p": "At Admiral Insurance Plc, we are seeking a skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for managing a portfolio of claims, communicating with customers, and collaborating with colleagues to resolve claims efficiently. Our Claims Department is the beating...
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