2nd Line Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled 2nd Line Technical Support Specialist to join our team. As a 2nd Line Support Analyst, you will be responsible for providing technical support to end users via helpdesk software, utilizing your understanding of ITIL best practices and a customer-focused approach.
Key Responsibilities
- Provide technical support to end users via helpdesk software
- Utilize ITIL best practices to resolve technical issues
- Develop a customer-focused approach to support
- Progress towards Oracle and SQL Database management
- Potentially mentor more junior team members
Requirements
You should have a technical background and 3 years of experience in a relevant role, with a strong understanding of ITIL best practices and a customer-focused approach.
About the Company
Sanderson Government and Defence is working with a business supporting the Ministry of Defence with a service desk solution.
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