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Customer Onboarding Manager EMEA

1 month ago

London, Greater London, United Kingdom Deel Full time

About Deel

Deel is a global platform that helps businesses hire anyone, anywhere, easily. Our team of over 3,000 self-driven individuals spans across 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why Deel?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

What You'll Do

  • Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform.
  • Become an expert user of the Deel platform to train customers and provide credible guidance on features and functionality.
  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation.

Some Key Qualifications

  • At least 2-5 years of experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
  • Focused, action-oriented, and always anticipating next steps: a natural project manager.
  • High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
  • Enjoy teaching others, be it a customer or a colleague.
  • Customer-obsessed and have significant experience building customer relationships.
  • Team player, and enjoy working on a diverse team.
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment.
  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Based in the EMEA region (or time zone).

Bonus Points

  • Have experience working with clients and team members from multiple countries and across multiple time zones.
  • Have experience working on a remote team.
  • Have experience working at a high-growth start-up or scale-up.
  • Have Fintech or HRtech experience.
  • Are multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus).

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some Things You'll Enjoy

  • Provided computer equipment tailored to your role.
  • Stock grant opportunities dependent on your role, employment status, and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including WeWork access where available.

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.