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24/7 Telephone Support Agent

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Part-time Night Customer Service Advisor. As a key member of our call centre team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide direct telephone support to clients during night shifts
  • Listen actively and respond promptly to client inquiries and concerns
  • Offer reassurance and take responsive action to resolve issues
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Excellent customer service skills and experience
  • Ability to work effectively in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic IT skills and a good standard of English
What We Offer
  • Competitive hourly rate
  • Opportunities for career development and advancement
  • Extensive training and support
  • A supportive and friendly team environment
  • Free on-site parking and tea/coffee facilities
About Us

Careline Support Ltd is a leading provider of telephone support services to over 10,000 Homeowners in the UK. We are committed to delivering exceptional service and making a positive difference in the lives of our clients.

Our company values are built around the principles of TORCH: Trust, Openness, Respect, Communication, and Honesty. We are proud to be a values-driven organization that prioritizes the well-being and satisfaction of our clients and employees.