Business Analyst

2 weeks ago


Sturminster Newton, Dorset, United Kingdom OCS Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at OCS, a leading facilities management company. As a key member of our expanding team, you will play a crucial role in enhancing our contract and supporting our People performance and portfolio.

This is an exciting opportunity to join a business that encourages professional development, career progression, and collaboration with inspirational people. If you are passionate about data analysis, business strategy, and delivering high-quality services, we want to hear from you.

Key Responsibilities
  • Support the senior management team with reliable service delivery of systems throughout the contract.
  • Operational day-to-day delivery of a centralised reporting service for the operational teams.
  • Operational day-to-day delivery of a centralised supplies ordering service in line with the agreed process.
  • Contribute to improving customer service by ensuring timeliness in response to queries, complaints, and service requests received by the helpdesk.
  • Seek and act on feedback from internal and external stakeholders to ensure continuous improvement of the services.
Requirements
  • Previous experience of working within a large organisation.
  • Analytical capabilities with experience of problem-solving.
  • Excellent written and oral English communication and interpersonal skills.
  • Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.
  • Experience with smartsheets & Power BI.
  • Ability to transform data into reports, dashboards, and insights.
About You

We are looking for a motivated and detail-oriented individual who is passionate about delivering high-quality services. If you have a methodical approach, a keen eye for detail, and possess well-developed numerical, analytical, and organisational skills, we encourage you to apply.

Please click apply if you are interested in joining a business that values professional development, career progression, and collaboration with inspirational people.


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