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Business Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at OCS, a leading facilities management company. As a Business Analyst, you will play a key role in enhancing our contract and supporting our People performance and portfolio.
Key Responsibilities- Support the senior management team with reliable service delivery of systems throughout the contract.
- Deliver a Safe, efficient, and Quality service to our customers and clients by using a suite of management information.
- Contribute to improving customer service by ensuring timeliness in response to queries, complaints, and service requests received by the helpdesk.
- Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services.
- Provide data-driven insights and recommendations to influence business strategy and direction.
- Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets, and Power BI to deliver and present their findings and proposed solutions where appropriate.
- Identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams.
- Facilitating the provision of added value via process and data analysis.
- Gather requirements from internal and external users and translate these into technical requirements, authoring and owning discovery documents and processes.
- Previous experience of working within a large organisation.
- Analytical capabilities with experience of problem solving.
- Excellent written and oral English communication and interpersonal skills.
- Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.
- Experience with smartsheets & Power BI.
- Ability to transform data into reports, dashboards, and insights.
- Detailed approach to workload.
- Experience of working within a high demanding role.
- Ability to prioritise workload.
- Experience of working within a team as well as use own initiative.
- Must be flexible to the business needs.
OCS is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management, and compliance. We have a turnover of £1.5bn and operate across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which we operate.
