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Business Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at OCS, a leading facilities management company. As a Business Analyst, you will play a critical role in supporting our senior management team with reliable service delivery of systems throughout the contract.
Key Responsibilities- Support the planning, scheduling, and delivery of reactive service requirements, including routine cleaning, specialist cleaning, and contract uniforms and PPE.
- Operate a centralized reporting service for the operational teams, ensuring timely and accurate reporting of all operational changes.
- Contribute to improving customer service by responding to queries, complaints, and service requests received by the helpdesk.
- Seek and act on feedback from internal and external stakeholders to ensure continuous improvement of services.
- Provide data-driven insights and recommendations to influence business strategy and direction.
- Develop and present Management Information (MI) and detailed data analysis using Microsoft packages, smartsheets, and Power BI.
- Identify and maximize efficiencies in business processes to generate internal value within the organization.
- Previous experience working within a large organization.
- Analytical capabilities with experience of problem-solving.
- Excellent written and oral English communication and interpersonal skills.
- Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.
- Experience with smartsheets and Power BI.
- Ability to transform data into reports, dashboards, and insights.
- Detailed approach to workload.
- Experience of working within a high-demanding role.
- Ability to prioritize workload.
- Experience of working within a team as well as using own initiative.
- Flexibility to adapt to business needs.
OCS is a leading facilities management company providing a range of services, including cleaning, catering, security, technical services, energy management, and compliance. We have a turnover of £1.5bn and operate across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors.
