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Business Analyst
2 months ago
We are seeking a highly skilled Junior Business Analyst to join our expanding team at OCS. As a key member of our operations team, you will play a crucial role in enhancing our contract and supporting our people performance and portfolio.
OCS is undergoing an exciting period of growth and change, which is expanding the information needs of the contract. This appointment is vital in meeting those needs, and we are looking for a talented individual to join our team.
Key Responsibilities- Support the senior management team with reliable service delivery of systems throughout the contract.
- Deliver a Safe, efficient, and Quality service to our customers and clients by using a suite of management information.
- Contribute to improving customer service by ensuring timeliness in response to queries, complaints, and service requests received by the helpdesk.
- Seek and act on feedback from internal and external stakeholders to ensure continuous improvement of the services.
- Provide data-driven insights and recommendations to influence business strategy and direction.
- Facilitate the provision of added value via process and data analysis.
- You must have the right to work in the UK.
- Previous experience of working within a large organisation is essential.
- Analytical capabilities with experience of problem-solving are required.
- Excellent written and oral English communication and interpersonal skills are necessary.
- Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint, is required.
- Experience with smartsheets and Power BI is desirable.
- You must be able to transform data into reports, dashboards, and insights.
- A detailed approach to workload is essential.
- Experience of working within a high-demanding role is necessary.
- You must be able to prioritize workload.
- Experience of working within a team as well as using your own initiative is required.
- You must be flexible to the business needs.
- Informal hybrid/flexible working arrangements.
- 25 days holiday + bank holidays.
- Free fruit in our offices.
- Employee Referral Scheme.
- Wide range of retail discounts.
- Regular social and charity events held in our offices.
- Get involved in charity events in the local community.
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, please click apply.
