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Business Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at OCS, a leading facilities management company. As a Business Analyst, you will play a key role in enhancing our contract and supporting our People performance and portfolio.
Key Responsibilities- Support the senior management team with reliable service delivery of systems throughout the contract.
- Deliver a Safe, efficient, and Quality service to our customers and clients by using a suite of management information.
- Contribute to improving customer service by ensuring timeliness in response to queries, complaints, and service requests received by the helpdesk.
- Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services.
- Provide data-driven insights and recommendations to influence business strategy and direction.
- Creating Management Information (MI) and doing detailed data analysis, using products such as Microsoft packages, smartsheets, and Power BI to deliver and present their findings and proposed solutions where appropriate.
- Identify and maximise efficiencies in business processes to help generate internal value within the organisation, whilst ensuring compliance is maintained within existing workstreams.
- Facilitating the provision of added value via process and data analysis.
- Previous experience of working within a large organisation.
- Analytical capabilities with experience of problem solving.
- Excellent written and oral English communication and interpersonal skills.
- Strong proficiency in Microsoft packages, including Excel, Word, and PowerPoint.
- Experience with smartsheets & Power BI.
- Ability to transform data into reports, dashboards, and insights.
- Detailed approach to workload.
- Experience of working within a high demanding role.
- Ability to prioritise workload.
- Experience of working within a team as well as use own initiative.
- Must be flexible to the business needs.
OCS is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management, and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
