Senior Care Operations Manager
3 weeks ago
Main Responsibilities
- To oversee the efficient running of the care home, ensuring compliance with CQC regulations and other applicable legislation.
- To assess, plan, and provide for the needs of residents through the care planning system, ensuring all staff are working to the agreed care plan.
- To deliver high-quality support to residents, ensuring each service is safe, effective, caring, and responsive to their needs.
- To manage and monitor staff, ensuring effective utilization of resources to provide good-quality services.
- To ensure all statutory, regulatory, and company policy requirements are monitored, communicated, managed, and achieved.
- To ensure the assessment process of new residents is carried out promptly and effectively, by appropriate team members, ensuring the effective completion of their placement and transition.
- To ensure effective communication within the organization and between the organization and all other stakeholders.
- To ensure all safeguarding policies are implemented and monitored, and any concerns reported and dealt with accordingly.
- To ensure equal opportunity principles are applied at all times.
- To be aware of the Quality Assurance Policy of the company in the provision of a quality service to residents and ensuring this is part of your responsibility and practice.
- To represent the company in a professional manner at all times, on the telephone, face-to-face, or in written communication.
- To ensure telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- To maintain confidentiality at all times as per GDPR policy and carry out the company's Confidentiality Policy.
- To carry out the monitoring of the service in the field to ensure it meets the quality targets of the company, contractual requirements of the commissioners.
- To maintain and always raise the fundamental standards as laid by CQC.
- To monitor the 5-key line of enquiry and be consistent as laid by CQC.
- To be responsible for the total management of the homes and client care delivery to the highest quality.
- To ensure staff training needs are met.
- To create and maintain a high standard and safe environment within the home.
Additional Responsibilities
- To have overall responsibility for all client care within the organization.
- To ensure an effective process is in place to respond to, resolve, and evaluate complaints to ensure the organization learns from any expressed dissatisfaction.
- To audit the Quality & Performance to identify underperforming areas and areas of further development and improvement.
Key Skills and Qualifications
- Previous experience in a care management role is essential.
- Thorough understanding of CQC regulations.
- Minimum 2 years of experience working with people with high complex needs.
- Experience of working with vulnerable adults.
- Experience and understanding of medication management and administration.
- NVQ Level 5 in Health & Social Care is essential.
- In-depth knowledge and experience of working with individuals living with dementia, including knowledge of MCA, DoLS applications, and safeguarding policies.
- IT skills.
Benefits
- Ongoing training and opportunity for professional development.
- Enrolment in the company pension scheme.
- On-site parking.
Requirements
- Ability to commute or relocate to the specified location.
- English language proficiency.
- Driving license (preferred).
Work Location
- In-person work.
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