Senior Care Operations Manager

3 weeks ago


Lowestoft, Suffolk, United Kingdom saivancare Full time
Job Description

Main Responsibilities

  • To oversee the efficient running of the care home, ensuring compliance with CQC regulations and other applicable legislation.
  • To assess, plan, and provide for the needs of residents through the care planning system, ensuring all staff are working to the agreed care plan.
  • To deliver high-quality support to residents, ensuring each service is safe, effective, caring, and responsive to their needs.
  • To manage and monitor staff, ensuring effective utilization of resources to provide good-quality services.
  • To ensure all statutory, regulatory, and company policy requirements are monitored, communicated, managed, and achieved.
  • To ensure the assessment process of new residents is carried out promptly and effectively, by appropriate team members, ensuring the effective completion of their placement and transition.
  • To ensure effective communication within the organization and between the organization and all other stakeholders.
  • To ensure all safeguarding policies are implemented and monitored, and any concerns reported and dealt with accordingly.
  • To ensure equal opportunity principles are applied at all times.
  • To be aware of the Quality Assurance Policy of the company in the provision of a quality service to residents and ensuring this is part of your responsibility and practice.
  • To represent the company in a professional manner at all times, on the telephone, face-to-face, or in written communication.
  • To ensure telephones are answered promptly, and people are spoken to in a polite and respectful manner.
  • To maintain confidentiality at all times as per GDPR policy and carry out the company's Confidentiality Policy.
  • To carry out the monitoring of the service in the field to ensure it meets the quality targets of the company, contractual requirements of the commissioners.
  • To maintain and always raise the fundamental standards as laid by CQC.
  • To monitor the 5-key line of enquiry and be consistent as laid by CQC.
  • To be responsible for the total management of the homes and client care delivery to the highest quality.
  • To ensure staff training needs are met.
  • To create and maintain a high standard and safe environment within the home.

Additional Responsibilities

  • To have overall responsibility for all client care within the organization.
  • To ensure an effective process is in place to respond to, resolve, and evaluate complaints to ensure the organization learns from any expressed dissatisfaction.
  • To audit the Quality & Performance to identify underperforming areas and areas of further development and improvement.

Key Skills and Qualifications

  • Previous experience in a care management role is essential.
  • Thorough understanding of CQC regulations.
  • Minimum 2 years of experience working with people with high complex needs.
  • Experience of working with vulnerable adults.
  • Experience and understanding of medication management and administration.
  • NVQ Level 5 in Health & Social Care is essential.
  • In-depth knowledge and experience of working with individuals living with dementia, including knowledge of MCA, DoLS applications, and safeguarding policies.
  • IT skills.

Benefits

  • Ongoing training and opportunity for professional development.
  • Enrolment in the company pension scheme.
  • On-site parking.

Requirements

  • Ability to commute or relocate to the specified location.
  • English language proficiency.
  • Driving license (preferred).

Work Location

  • In-person work.


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