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First Line Incident Advisor

1 month ago

Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

Job Title: First Line Incident Advisor

Job Summary:

We are seeking a highly skilled First Line Incident Advisor to join our team at Daisy Corporate Services Trading Limited. As a First Line Incident Advisor, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Provide first-line support to customers via phone, email, and chat
  • Resolve technical issues related to Daisy products and services
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions and issues
  • Meet and exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Strong technical knowledge of Daisy products and services
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].