IT Support Professional
1 week ago
About Cirrus IT Services
Cirrus IT Services is a broad spectrum IT service provider, covering various areas including IT, Cloud, Communications, and Security.
Job Description
- Deal with inbound Incidents and Requests via our help desk system.
- Log, prioritize, and classify tickets, acquiring as much information as possible.
- Provide first-line support and investigation services.
- Evaluate the need for escalation to an appropriate engineer.
- Update customers on their ticket progress regularly.
- Perform daily and weekly checks of backups and remote monitoring systems.
- Ensure accurate time logging for every ticket.
Requirements
- Ability to handle customer problems effectively and professionally.
- Friendly and approachable demeanor.
- Willingness to learn and grow within the role.
- Punctuality and reliability are essential.
- Good communication skills are necessary for success in this position.
- Demonstrate initiative in resolving customer issues.
Salary and Benefits
The estimated annual salary for this position is around £28,000. In addition to competitive pay, we offer a range of benefits, including:
- A healthcare scheme to support your well-being.
- Twenty-eight days of paid leave, including bank holidays.
- Free parking facilities.
- Uniforms and PPE provided for work purposes.
- Discount incentives for high-street shops and online stores.
Why Choose Cirrus IT Services?
We provide a supportive work environment that encourages growth and development. Our team values open communication, collaboration, and mutual respect.
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