Technical Support Professional

2 weeks ago


Nelson, Lancashire, United Kingdom Cirrus IT Services Full time
Cirrus IT Services is seeking a skilled Digital Support Technician to join our team in providing exceptional IT service to our clients. The ideal candidate will have the ability to deal with customer problems in a friendly and approachable manner, while being willing to learn and take initiative.

Key Responsibilities:

• Dealing with inbound Incidents and Requests via our help desk
• Logging, Prioritising, and classifying tickets, acquiring as much information as possible
• First line Support & Investigation
• Escalating to an appropriate engineer where necessary
• Updating customers on their ticket progress

Requirements:

• Confident dealing with customer problems
• Friendly and approachable
• Willingness to learn
• Punctual and reliable
• Good communication skills
• Demonstrates initiative

Additional Information:

• Healthcare scheme
• 28 days including bank holidays
• Free parking
• Provided with uniform
• PPE
• Discount incentives for high street shops and Online stores

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