IT Support Specialist
3 weeks ago
IT Support Engineer Role
We are seeking an experienced IT Support Engineer to join our team at Daisy Group. As an IT Support Engineer, you will be responsible for providing technical assistance to our employees, investigating and resolving technical issues, and working closely with the IT team to ensure effective ticket resolution.
Key Responsibilities:
- Troubleshoot technical issues within the organisation's office environment.
- Manage IT tickets within the service desk.
- Image and deploy workstations to end-users via SCCM/CM.
- Escalate issues to the IT team leader and 3rd line team within the organisation's internal IT teams.
- Assist with the installation of software solutions to end-users' devices.
- Ensure all technical documentation is updated and maintained for the IT team.
- Contribute to projects to implement business systems in the organisation.
- Install, configure and test end-user hardware and software systems.
- Windows 10/11 OS.
- Willing to learn about business functions and implementation of systems to help the business drive forward.
- Previous IT support experience in a busy environment.
- Any formal IT qualifications/Microsoft qualifications (especially M365 solutions).
- M365 deployment/troubleshooting knowledge.
Benefits:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
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