Digital Support Specialist

7 days ago


Nelson, Lancashire, United Kingdom Cirrus IT Services Full time

About the Role

Cirrus IT Services is seeking a skilled Digital Support Specialist to join our team. As a Digital Support Specialist, you will be responsible for providing exceptional IT support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Dealing with inbound incidents and requests via our help desk
  • Logging, prioritizing, and classifying tickets, acquiring as much information as possible
  • First-line support and investigation
  • Escalating to an appropriate engineer where necessary
  • Updating customers on their ticket progress
  • Performing daily and weekly checks of backups and remote monitoring
  • Keeping the help desk up to date and ensuring every ticket has time logged

Requirements

  • Confident dealing with customer problems
  • Friendly and approachable
  • Willingness to learn
  • Punctual and reliable
  • Good communication skills
  • Demonstrates initiative

What We Offer

  • Healthcare scheme
  • 28 days including bank holidays
  • Free parking
  • Provided with uniform
  • PPE
  • Discount incentives for high street shops and online stores


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