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Digital Support Specialist
1 month ago
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Digital Support Technician Trainee
2 months ago
About Cirrus IT Services
Cirrus IT Services is a comprehensive technology solutions provider, specializing in a wide range of services including:
- Information Technology (IT)
- Cloud Computing
- Communications
- Cybersecurity
Role: Digital Support Technician Trainee
As a Digital Support Technician Trainee, you will be the first point of contact for our clients experiencing technical issues. You will play a vital role in ensuring their smooth and efficient operation by providing prompt and effective support.
- Customer Interaction:
- Handle incoming support requests and incidents through our help desk system.
- Gather detailed information about the issue from clients to ensure accurate resolution.
- Communicate clearly and professionally with clients, keeping them informed about the progress of their tickets.
- Technical Support:
- Provide first-line technical support and troubleshooting for a variety of IT issues.
- Log, prioritize, and classify incoming requests and incidents effectively.
- Escalate complex issues to senior engineers when necessary.
- System Maintenance:
- Perform routine system checks, including backups and remote monitoring.
- Maintain accurate records of all support interactions within the help desk system.
Skills and Qualifications:
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong communication skills, both written and verbal.
- A willingness to learn and adapt to new technologies.
- Punctuality and reliability are essential.
- Demonstrated initiative and problem-solving abilities.
Benefits:
- Competitive salary and benefits package.
- Comprehensive healthcare scheme.
- Generous annual leave allowance.
- Free parking on-site.
- Company uniform and PPE provided.
- Discounts at various high street shops and online stores.
