Digital Support Specialist
1 month ago
About Cirrus IT Services
We are a broad spectrum IT service provider covering products and services in the areas of IT, Cloud, Communications, and Security.
Job Description
We are seeking a skilled Digital Support Specialist to join our team. As a Digital Support Specialist, you will be responsible for dealing with inbound Incidents and Requests via our help desk, logging, prioritizing, and classifying tickets, and escalating to an appropriate engineer where necessary.
Key Responsibilities
- Dealing with customer problems in a friendly and approachable manner
- Logging, prioritizing, and classifying tickets, acquiring as much information as possible
- First line Support & Investigation
- Escalating to an appropriate engineer where necessary
- Updating customers on their ticket progress
- Performing daily & weekly checks of backups and Remote Monitoring
- Keeping the help desk up to date and ensuring that every ticket has time logged
Requirements
- Confident dealing with customer problems
- Friendly and approachable
- Willingness to learn
- Punctual and reliable
- Good communication skills
- Demonstrates initiative
Benefits
- Healthcare scheme
- 28 days including bank holidays
- Free parking
- Provided with uniform
- PPE
- Discount incentives for high street shops and Online stores
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