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Customer Experience Manager
1 month ago
This role offers the opportunity to work with a well-established brand, delivering exceptional customer experiences and driving sales growth. The successful candidate will be responsible for supporting their brand in driving sales turnover and market share.
Key Responsibilities:
- Sales and Service:
- Develop and maintain strong relationships with consumers, reflecting a credible and professional brand image
- Utilise commercial reports to maximise sales performance and make informed decisions
- Contribute to the development of local marketing initiatives, aligned to retailer activity
- Deliver excellent customer service, ensuring measures are in place to continually improve service levels
- Effectively manage promotions and discounts, ensuring they are actioned in line with company guidelines
Qualifications:
- Essential:
- Proven experience in a retail or consumer-facing environment
- Excellent communication and organisational skills
- Ability to drive self-development and contribute to a positive team culture
Earnings Estimate: £50,000-£60,000 per annum, depending on experience.