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Customer Experience Manager

1 month ago


Cobham, Surrey, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Account Manager / Counter Leader - Pearl Chemist Position

This role offers the opportunity to work with a well-established brand, delivering exceptional customer experiences and driving sales growth. The successful candidate will be responsible for supporting their brand in driving sales turnover and market share.

Key Responsibilities:

  • Sales and Service:
  • Develop and maintain strong relationships with consumers, reflecting a credible and professional brand image
  • Utilise commercial reports to maximise sales performance and make informed decisions
  • Contribute to the development of local marketing initiatives, aligned to retailer activity
  • Deliver excellent customer service, ensuring measures are in place to continually improve service levels
  • Effectively manage promotions and discounts, ensuring they are actioned in line with company guidelines

Qualifications:

  • Essential:
  • Proven experience in a retail or consumer-facing environment
  • Excellent communication and organisational skills
  • Ability to drive self-development and contribute to a positive team culture

Earnings Estimate: £50,000-£60,000 per annum, depending on experience.